Frequently Asked Questions

The Hospital normally takes referrals from GP's and the local acute hospitals such as the Countess of Chester and Leighton Hospital in Crewe. Unfortunately we cannot admit children and those patients with behavioural problems.

Most patients live within the local community, but we do consider accepting patients from other areas if requested.

If you are admitted from another hospital or directly via your GP there are no charges made for your stay with us.

As an inpatient we recommend that you bring with you:-

Your medication in correctly labelled boxes/containers - this may be taken off you and stored in the safe cupboard.
Any incontinence pads you may have been prescribed.
Towels. Clothes for day and nightwear.
Suitable footwear.
Toiletries and tissues.
Any appliance that you use on a day to day basis eg Zimmer frame, Hearing Aid, Spectacles, Dentures, etc.
Small amount of money.
Food and drink are allowed in small quantities eg fruit squash, sweets, biscuits etc.

The Hospital has a no smoking policy throughout the building. Patients arriving with cigarettes will be asked to hand them over for safe keeping.

The Hospital has a no alcohol policy throughout the building. Patients arriving with any alcoholic drinks will be asked to hand them over for safe keeping.

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What are visiting times?

Visiting times are between 15.00 - 17.00 hours and 18.30 - 20.00 hours. These times apply to every day of the week and Bank Holidays. Should you wish to visit a patient outside these times, please contact the Matron to see if this is possible.

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Are children allowed in the hospital?

Whilst we cannot admit children as inpatients, they are more than welcome to come and visit patients during the normal visiting hours.

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Are mobile phones allowed in the hospital?

Yes they are, but we would ask that they are either put onto silent mode or better still switched off during the night. Mobile phones are NOT allowed in the Physiotherapy Department.

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Are animals allowed in the hospital?

Only guide dogs are allowed inside the Hospital. If patients wish to see their pets, then arrangements can be made to enable them to be seen outside.

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How often are Doctors in the Hospital?

Doctors visit at the request of the Nursing Staff.

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How can I arrange to have Physiotherapy?

Physiotherapy can be accessed through your own GP who will make a referral in writing. You will receive an appointment from the physiotherapy department in the post. Any concerns or enquiries should be made directly to the department on 01829 733559.

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What am I not allowed to bring into the hospital?

Due to Health and Safety Regulations, patients and visitors must not bring into the hospital:-

Any electical appliance - this includes TV's, Radios, Hair Dryers, and electric blankets.
Hot water bottles.
Pets.
Furniture.

The Hospital has some beds available from time to time which can be used for patients looking for 'respite care'.

These beds have to be pre booked and a charge is made by the Hospital.

This charge is determined by the amount of care required ie:

Low Dependency Care - £431.00
Intermediate Dependency Care - £500.00
High Dependency Care - £565.00.

The maximum stay is normally three weeks. All arrangements must be discussed with Matron or Diane Haddock on 01829 732436.

The Hospital provides day care for up to 10 people.

Our activities co-ordinator Vanessa Abson has developed a programme of exercises both physical and mental. These are designed to help with the activities of daily living and health promotion. If however, you prefer, there is a 'quiet room' in which you can read and just relax.

A home cooked lunch is provided together with morning coffee and afternoon tea.

The day care operates from 10.00 - 15.00 at a cost of £6.00 per day.

Transport can be provided by one of our volunteers.

If you would like to know more about this service, please contact Sheila Evans at the hospital on 01829 732436 between the hours of 10.00-15.00.

Basically, if you are mobile and can get to the Hospital we will do our best to change dressings for you. If you are not mobile and the dressing has to be changed at home, then please contact your District Nursing service on 01829 733193.

PLEASE NOTE: The Hospital can provide your first dressing. Thereafter dressings must be obtained from your Hospital/Doctor/District Nurse and brought with you for changing.

This is NOT a walk in service and we operate special clinics with specified appointment times.

These clinics are held on Monday, Wednesday and Friday between 14.00-15.00 and 18.30-19.00.

Your MUST book an appointment through our Nurses on 01829 732436.

We stock most common types of dressings, but if you have been given a supply by either the hospital, your GP or District Nurse, then please bring these with you.

The Hospital does NOT have a fully equipped accident and emergency unit.

We only deal with very minor injuries, and if you have any doubts or concerns about the seriousness of your injury, please go to your nearest A & E department or alternatively telephone the Hospital for advice.

We operate a 'walk-in' type service during normal working hours, but at other times we suggest you ring first to ensure that we can treat the injury you have sustained.

You can help in one of two ways:-

By making a donation or bequest. The Hospital is a registered charity and your gift may be eligible for Figt Aid. Please ask any member of staff for details, or telephone Matron at the Hospital.
By joining the League of Friends - please contact Liz Johnson at the Hospital on Monday betwee 13.00-17.00.